My apologies for the delay in getting back to you. And I am sorry to hear that you are having issues with your account. In order to further look into this for you, I will need the following information from you:
- Activate Name
- Real world currency used on account
- Level before/after the reset occurred
- Device being used
- Date the issue occurred
- Game Version
- Activate Name:
- Real world currency used on account: approximately $80 spread out over many months
- Level before/after the reset occurred : before 37 / after 1
- Device being used iphone 4s IOS 7.0.3
- Date the issue occurred: Oct 15, 2013
- Game Version: 1.7.0
Additional notes are in the original post above.
Message was edited by: OGHuxtable For privacy purposes, we have removed your email address from this post.