What does the error code 36988 mean

World War II Support

This is the second day in the row that I have received the same error code 36988 when trying to connect to call of duty ww2 

VANISHAWAY23
Likes: 5
Posts: 1
Registered: ‎11-05-2014
21 REPLIES 21

Greetings,

 

Sorry to hear you're having trouble connecting online! That error code is actually listed in our Connecting to a WWII Game article. The article lists troubleshooting steps you can perform to resolve your connectivity issues such as rebooting your router and clearing your console's cache. Let me know if you're still running into trouble after doing all of that and we'll go from there.


Go to Activision Aces!
Community Coordinator
Likes: 178
Posts: 2390
Registered: ‎04-06-2013

Having the same issue....followed all the trouble shoot steps amd i still have this error code. Only happened after i did the update ....please help

Updatefileerror
Likes: 2
Posts: 1
Registered: ‎29-08-2018

I have been down for three days. I am an adult gamer who spends more than he should on his games.. please help. 

I was disconnected midmatch 3 days ago. My internet is perfect. Has always been. I am playing everything but COD at the moment. Fix this it was your update that caused this not my Internet... Please respond.

jonathan.k.newell@gmail.com

Jnoodlz
Likes: 6
Posts: 3
Registered: ‎22-11-2018

same darn issue. 4 days now for me

hunchy11
Likes: 2
Posts: 1
Registered: ‎02-08-2018

Same problem. Adult gamer.  Error 4144, 4128, 36988.  I have done everything I can. Can play other multiplayer games.  Switched xboxes refreshed router. Uninstalled reinstalled game. Uninstalled reinstalled gamer profile. “Cleared cache”, Internet has great download and upload speed with no drops.  This appears to be a server issue. Bad for a week and no service for 3 days. Can’t find Activision tech support?!?  Very frustrated with developer. 

Jwhite034
Likes: 2
Posts: 1
Registered: ‎21-09-2015

Now after your latest update I get an error code of 

10254

 

C'mon guys y'all are missing money not letting me play ..oh and thanks for not responding

 

Jnoodlz
Likes: 6
Posts: 3
Registered: ‎22-11-2018

I cleaned everything still has error code 36988.. help plz

DAburg
Likes: 0
Posts: 3
Registered: ‎25-06-2018
Me too
DAburg
Likes: 0
Posts: 3
Registered: ‎25-06-2018

How do you resolve it so I can play

Hashtag02469
Likes: 2
Posts: 4
Registered: ‎08-12-2018

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