Supply drops disappearing

[Lostgregg]

All the supply drops I’m earning (leveling, HQ, contracts,...) don’t show in queue.

[nberlanga]

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@Lostgregg wrote:

All the supply drops I’m earning (leveling, HQ, contracts,...) don’t show in queue.

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That's OK. You probably didn't need any more duplicates anyway.

[Seanicus23]

Hey there, 

When you are checking those are you trying from the HQ or from the supply drop inventory that you can access outside of that? Also, try resetting the game and then check back? Usually those not showing up is just a temporary visual error. 

-Sean 

[Lostgregg]

Hey Sean,

thanks for the reply.

I’ve restarted both the game and the system but nothing shows up. I’ve also tried both SD options (from HQ and from menu).

It seems to happen consistently for the SD earned from leveling up and the ones randomly awarded at match completion. I haven’t been able to see any SD since I prestige right after the latest update.

[Seanicus23]

Got you. Thanks for responding so quickly. There is a known issue with the supply drops related to leveling, usually once you prestige once it will reset and work correctly again, but could you please send me a private message and let me know what your platform & gamertag is? 

[Lostgregg]

PM sent.

[Lostgregg · Accepted solution]

Passing a Prestige level fixed te issue.

[apocacrux]

Did all the previous missing supply drops show up or could you only see the ones you received after prestige?

[john1604]

what happens to the supply drops ? are they restored after prestige level?

[Callofduty5616]

Yeah my game is doing the same ever since I prestiged I stop receiving my supply drops for every 5 levels I passed