I have prestiged but my level is 55 it wont go to level 1 and it wont go prestige 2 what do i do now

World War II Support

 
Parvizk
Likes: 0
Posts: 2
Registered: ‎21-05-2019
1 REPLY 1

Hey, I'm sorry about that. Have you tried clearing the cache on your system and restarting your game? 

If you need assistance with clearing the cache you can head here for guidance: https://support.activision.com/articles/en_US/FAQ/Deleting-Old-Files-from-PlayStation-4-and-Xbox-One... 

If your level is still stuck the best suggestion would be to grab a screenshot of the issue and report it over to official support. They will be able to gather more information and assist further as soon as possible: 

Contact Us (Live Chat):https://support.activision.com/contact_us

 

Twitter Assistance: https://twitter.com/ATVIAssist

 

Facebook Assistance: https://www.facebook.com/ActivisionAssist?fref=ts

 

The live chat hours with an Activision agent on the contact us page are from 11a.m. - 7p.m. Pacific Standard Time 


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Taylor488
Likes: 1
Posts: 175
Registered: ‎07-08-2018

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