I have prestiged but my level is 55 it wont go to level 1 and it wont go prestige 2 what do i do now

World War II Support

Likes: 0
Posts: 2
Registered: ‎21-05-2019

Hey, I'm sorry about that. Have you tried clearing the cache on your system and restarting your game? 

If you need assistance with clearing the cache you can head here for guidance: https://support.activision.com/articles/en_US/FAQ/Deleting-Old-Files-from-PlayStation-4-and-Xbox-One... 

If your level is still stuck the best suggestion would be to grab a screenshot of the issue and report it over to official support. They will be able to gather more information and assist further as soon as possible: 

Contact Us (Live Chat):https://support.activision.com/contact_us


Twitter Assistance: https://twitter.com/ATVIAssist


Facebook Assistance: https://www.facebook.com/ActivisionAssist?fref=ts


The live chat hours with an Activision agent on the contact us page are from 11a.m. - 7p.m. Pacific Standard Time 

Check out Activision Aces!
Likes: 1
Posts: 175
Registered: ‎07-08-2018