Hey, I'm sorry about that. I can imagine how frustrating that must be. Have you tried any trouble shooting such as clearing the cache on your system, if on console hard resetting your system (power cycling), and uninstalling and reinstalling the game?
If after trying these steps the same issue still occurs the best suggestion would be to reach out to official support. They will be able to gather more information and assist further as soon as possible:
Contact Us (Live Chat):https://support.activision.com/contact_us
Twitter Assistance: https://twitter.com/ATVIAssist
Facebook Assistance: https://www.facebook.com/ActivisionAssist?fref=ts
If you need any assistance with clearing the cache on PS4, Xbox One, or Battle.net you can head here, it can help guide you on how to do so: https://support.activision.com/articles/en_US/FAQ/Deleting-Old-Files-from-PlayStation-4-and-Xbox-One...