After new update COD WW2 wont launch

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After new update COD WW2 wont launch

After the new update on the 26th June 2018, COD WW2 will no longer launch, all I see is the loading screen before it cuts to black then goes back to Xbox dashboard. I have tried turning the cocsole off and on, hard resetting, removing the disc and re-insterting, this had gone on for a day and nothing has changed. Any help?

FalconSlimline
Likes: 2
Posts: 2
Registered: ‎26-06-2018
1 ACCEPTED SOLUTION

Accepted Solutions

Re: After new update COD WW2 wont launch

in reply to Seanicus23
Solution

I un-installed the game and re-installed (which took ages!), this at least allowed me to launch the game, however this time I could only get to the Multiplayer menu before the game closed and went back to the home screen. However I decided to free up some memory by deleting other games, then repeated the re-install process, this seems to have done the trick and the game works fine now!

 

Thanks for your help, I guess the issue was maybe having my memory close to full caused the update to only install partially, which surprised me since I didnt get any notification saying "you do not have enough disc space for this update".

FalconSlimline
Likes: 2
Posts: 2
Registered: ‎26-06-2018
17 REPLIES

Re: After new update COD WW2 wont launch

in reply to FalconSlimline

Hey there, 

Sorry to hear you are running into all of that, but thank you so much for listing everything you've already tried. I'm afraid the only other option I can think of would be to reinstall the game and if that doesn't work please let me know so we can report this up, with your account in particular, for investigation. Thanks. 

 

-Sean 

Community Coordinator
Likes: 1299
Posts: 8051
Registered: ‎04-06-2013

Re: After new update COD WW2 wont launch

in reply to Seanicus23
Solution

I un-installed the game and re-installed (which took ages!), this at least allowed me to launch the game, however this time I could only get to the Multiplayer menu before the game closed and went back to the home screen. However I decided to free up some memory by deleting other games, then repeated the re-install process, this seems to have done the trick and the game works fine now!

 

Thanks for your help, I guess the issue was maybe having my memory close to full caused the update to only install partially, which surprised me since I didnt get any notification saying "you do not have enough disc space for this update".

FalconSlimline
Likes: 2
Posts: 2
Registered: ‎26-06-2018

Re: After new update COD WW2 wont launch

in reply to FalconSlimline

I uninstalled cod ww2 and tried to reinstall and the message comes up saying installation stopped

 

26popper
Likes: 0
Posts: 1
Registered: ‎27-06-2018

Re: After new update COD WW2 wont launch

in reply to FalconSlimline

Can someone get ahold of me I have loads of free storage same issue email is (email removed by moderator) 

Rmlukz
Likes: 0
Posts: 13
Registered: ‎28-06-2018

Re: After new update COD WW2 wont launch

in reply to FalconSlimline

I have plenty of memory, still having the fatal error on start up after re-install. No help from support, steam will not refund my purchase since I can not get the game to start. Please help!

DragonHorn
Likes: 2
Posts: 2
Registered: ‎05-07-2018

Re: After new update COD WW2 wont launch

in reply to DragonHorn

Hey there, sorry to hear you are running into that, but what exact error are you seeing and how is it occuring? Is this with the MP launcher of COD WWII or the single player campaign? Have you tried any troubleshooting other than reinstalling so far? 

Community Coordinator
Likes: 1299
Posts: 8051
Registered: ‎04-06-2013

Re: After new update COD WW2 wont launch

in reply to FalconSlimline
im not even half ful i have deleted and reistalled twice and cant play multi or campaign. this has been going on for weeks. grrrrrrrrrrrrrrrr
QUICKdeaths66
Likes: 0
Posts: 1
Registered: ‎04-07-2018

Re: After new update COD WW2 wont launch

in reply to Seanicus23

My game will not load after update. Done everything I can possibly do on my end. What's next. Now I get a message when trying to start it that says ,

For some reason cod

WW2 took too long to start ,. (0x80270@25)

. I have removed account , uninstalled and reinstalled, been on the horn with Microsoft... What to do

Markiemark1984
Likes: 0
Posts: 2
Registered: ‎28-06-2018

Re: After new update COD WW2 wont launch

in reply to Markiemark1984

Thanks for all of the details and sorry to hear it is still happening after all of that. What version of the Xbox One are you on? Also, did you also just try doing a hard reset of the console? That can help refresh things. Otherwise, I'll have to gather some more details form you and then report up the issue to one of our other teams. Then they will review it, report it if possible to SHG, and provide additional troubleshooting options. 

Community Coordinator
Likes: 1299
Posts: 8051
Registered: ‎04-06-2013

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