Thank you for your incredible ongoing support of Call of Duty: WWII. We are humbled by the response we’ve received from the Call of Duty community. Since launch, we have been working hard around the clock to optimize the experience for everyone and have made a series of updates to address issues over the last 48 hours.
At launch, we experienced an extremely high volume of players connecting to our servers in a very short window. This resulted in players experiencing mixed online connectivity across all platforms. In response, we pushed a change enabling higher capacity load balancers, resulting in improved live connectivity. In addition, we made HQ a solo experience, and deactivated Leaderboard updates in the short term. This has resulted in improved live connectivity and the best in-match experience for fans. The game is stable and network performance is strong across all platforms. If you experience any issues online, please reach out to @ATVIAssist for support. Headquarters will return to its fully-populated, shared experience shortly. In the meantime, you can invite your friends to join your HQ experience at any time. Also, rest assured, your leaderboard stats are being recorded and stored, and leaderboard data will be reflected soon.
We also saw some players lost their rank in core MP progression. Thankfully, the vast majority lost 5 or fewer levels. The issue was isolated and the fix was deployed Sunday morning. We realize losing progression is very frustrating. We are committed to making it up to the affected players. Please stay tuned for further updates here.
Thanks to everyone for your patience during this launch weekend, and your support. We’re extremely grateful for all of the enthusiasm, and couldn’t be more excited to have launch weekend here. Please continue to share any concerns and we’ll continue to share updates here, as well as across social channels.
See you online!
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