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Three of my skylanders have gone missing.

Skylanders Lost Islands Forum

Three of my skylanders have gone missing.

While playing yesterday I was visiting friends' islands to collect kudos.  The last several friends I tried to visit I received an error and to try and visit later.  It was then that I noticed three of my skylanders had gone missing:  Chill, Whirlwind, and Autumn Stump Smash.  Chill and Whirlwind were at least level 10 or 11 and Autumn Stump Smash I had just gotten to level 8 recently.  My task list still has a mission for me to send him to Treetop Terrace.  When I bring up the list of skylanders though it wants me to repurchase all three.  I have the figures for Chill and Whirlwind and could probably use the portal to unlock them again, but am afraid I would lose all progress with them.  Autumn Stump Smash I won in the wishing well and see no other way to re-unlock him without buying gems.

I am playing on an IPad 2 with IOS 6.1.3.  My apple ID is

Message was edited by: OGHuxtable

For Privacy reasons, we have removed your email address form your post.

Level 1
Likes: 0
Posts: 12
Registered: ‎29-06-2013
14 REPLIES

Re: Three of my skylanders have gone missing.

in reply to TiltedJ

Hi TiltedJ,

Are you logged into your Activate account?  Have you tried un-installing and re-installing the app?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Three of my skylanders have gone missing.

in reply to _KidA_

I am usually logged into Activate when I play it.  I tried uninstalling and reinstalling as you suggested and now things are even more messed up.  Whenever I start the game it says Downloading 0.0% for a few seconds then says it had an error trying to download.  The game will not start at all.  is also my Activate ID.

Level 1
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Posts: 12
Registered: ‎29-06-2013

Re: Three of my skylanders have gone missing.

in reply to TiltedJ

HI  TiltedJ,

We have removed your email address from your second post.  Please do not post your email address as the information is listed in a public forum.

Can you provide the exact error message you are receiving when trying to download the app?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Three of my skylanders have gone missing.

in reply to _KidA_

Retry Download

Kaos is at it again and has caused a problem with

your download.  Please check your connection and

ensure you have enough storage space on your

device.

My connection is fine; I am using my iPad to send this reply.  I also have over 11GB free on the iPad.  I have tried killing and restarting the game.  I have also tried a power-off and back on of the iPad, but get the same results.

Level 1
Likes: 0
Posts: 12
Registered: ‎29-06-2013

Re: Three of my skylanders have gone missing.

in reply to TiltedJ

Hi TiltedJ,

Please provide us with the following information so that we can forward the matter for further review:

1. Your Activate name. (please do not post an email address).

2. Previous and current level. (Only applies if the account has been reset or rolled back).

3. Any gems lost and dollar amount spent on gems.

Additionally, have you downloaded the latest version of iOS since your original post?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Three of my skylanders have gone missing.

in reply to _KidA_

I think my Activate name is DragonBoy.  I cannot remember what exactly level I was at but I think it was around 36.  I have purchased two of the 7500-gem packs when they were on special for $49.99.

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Registered: ‎29-06-2013

Re: Three of my skylanders have gone missing.

in reply to _KidA_

And I have not changed iOS versions yet.  I am still at 6.1.3.

Level 1
Likes: 0
Posts: 12
Registered: ‎29-06-2013

Re: Three of my skylanders have gone missing.

in reply to TiltedJ

Hi TiltedJ,

Just to confirm, the total dollar amount spent was $49.99 or $99.98?

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Three of my skylanders have gone missing.

in reply to _KidA_

$49.99 on 8 Sep 2013 (7500 gems + Eye Brawl) and $49.99 on 29 Sep 2013 (7500 gems + dragon house).  Total should be $99.98, but my card shows $53.99 billed each time so there seems to have been an extra $4 surcharge on each.

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Posts: 12
Registered: ‎29-06-2013
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