Showing results for 
Search instead for 
Did you mean: 

Skylanders Lost Islands not loading my data.

Skylanders Lost Islands Forum

Highlighted

Skylanders Lost Islands not loading my data.

The recent update rolled my Skylanders Lost Islands back to Kingdom level 1 and I have lost all data.

I tried to login to my activate account and the screen I now receive says:

  "Retry download   Kaos is at it again and has caused a problem with your download.  Please check your connection and insure you have enough storage space on your device."

My user name is

I have tried downloading my activate saved data both on 3g and on wifi.

I have reinstalled several times with the same result each time.

I had 77 Skylanders, about 380 wish stones, about 150 gems and over 5,000,000 in coins, I was on level 37.

I am using  ios 7.0.2

I have 3.0gb available storage on my device.

I have spent money on this game and would appreciate it if you can correct the problem.

Thank you,

Denise Kimbrell

Message was edited by: OGHuxtable  For privacy purposes, we have removed your email address from this post.

Level 1
Likes: 0
Posts: 3
Registered: ‎18-10-2013
3 REPLIES

Re: Skylanders Lost Islands not loading my data.

in reply to DeeAnneK

Hello Denise,

My apologies for the delay in getting back to you. And I am sorry to hear that you are having issues with your account. In order to further look into this for you, I will need the following information from you:

- Activate Name

- Real world currency used on account

- Level before/after the reset occurred

- Device being used

- Date the issue occurred

- Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013

Re: Skylanders Lost Islands not loading my data.

in reply to Seanicus23

- Activate Name:

- Real world currency used on account: approximately $80 spread out over many months

- Level before/after the reset occurred : before 37 / after 1

- Device being used iphone 4s IOS 7.0.3

- Date the issue occurred: Oct 15, 2013

- Game Version: 1.7.0

Additional notes are in the original post above.

Message was edited by: OGHuxtable For privacy purposes, we have removed your email address from this post.

Level 1
Likes: 0
Posts: 3
Registered: ‎18-10-2013

Re: Skylanders Lost Islands not loading my data.

in reply to DeeAnneK

Hi Denise,

We apologize for any inconvenience this may have caused.  I will send you a follow up DM regarding your issue.  Please be sure to check your inbox.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
Visit us for the latest news, game information, screenshots, downloads and links. GO TO BLOGS