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Lost my characters

Skylanders Lost Islands Forum

Lost my characters

Twice now, I've lost characters I had already unlocked. Once, the character came back, but was back at level 1 (from Level 10). Secondly, I lost a character I had won at the Wishing Well (Surfer Slam Bam)--that one remains locked again.This occurs at game updates. Anyone else? 

Level 1
Likes: 0
Posts: 1
Registered: ‎15-06-2013
3 REPLIES

Re: Lost my characters

in reply to Mzballa

With the addition of Polar Whirlwind I lost my level 12 Whirlwind. Is there any way I can get her back?

Level 1
Likes: 0
Posts: 7
Registered: ‎23-05-2013

Re: Lost my characters

in reply to sweet_maboo

Same thing happened to me. I am using a iPad and my iPhone so thinking this has caused the problem. Or they want us to buy Polar whirlwind ! Also didn't get a new Skylanders at Level 30 . Is this normal?

Level 1
Likes: 0
Posts: 1
Registered: ‎21-06-2013
Highlighted

Re: Lost my characters

in reply to Mzballa

Sorry to hear that Mzballa. Please check out our support article regarding lost data: https://support.activision.com/articles/en_US/FAQ/I-lost-my-save-data-on-Skylanders-Lost-Islands/?q=... Let us know if it helped resolved the issue. You can reply here or reach us on Facebook https://www.facebook.com/ActivisionAssist and Twitter https://twitter.com/ATVIAssist Thanks ^AH

Player Support
Likes: 238
Posts: 2289
Registered: ‎25-07-2012
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