My son received the game Skylanders Imaginators for his birthday last month. We have an Xbox One S system. I quickly realized I needed a portal to make it work. When I plugged in the portal, it lit up, but when I tried to play the game, I got a message on the screen that said "Connect your portal." I've tried both USB ports and turning everything off and on again, but I keep getting the same message. What am I doing wrong?
Quoted from http://skylanders.wikia.com/wiki/Portal_of_Power
The Xbox 360 portal will only work on an Xbox 360, as will a Xbox One one only work in Xbox Ones; this applies to all games. The Spyro's Adventure 3DS portal is universal and will work on any system with that game except an Xbox 360; the Spyro's Adventure portals of other consoles can also work with the PC version of Spyro's Adventure.
The PS3, PS4, Wii and Wii U have the same portal and are interchangeable in any of the games. The PC portal only works on the PC version of the first game.
I have skylander imaginators game for Xbox 1 as well as the portal and every time I try to play it it keeps telling me that portal is not hooked up. I have tried to plug the portal in all usb ports and it still doesn't work. What do I need to do to get it to work?