Hi all, just bought sboopy's grand adventure on Xbox One for my daughter and we were excited to play it together, but within a minute of play, snoopy's character got "stuck" in place with any attempt to move or jump making him jitter in place. We started the game over and the same thing happened again, this time at a different spot. We've tried playing at least 6 times and it's happened every time within a minute of playing. Either snoopy gets stuck as described above or the screen shifts upwards and we can't even see the characters anymore. Nothing I've tried has solved this and I can't find anything online to suggest anyone has had this problem. Anyone know what's going on?