COD Mobile - Canada & Australia Soft Launch

Call of Duty Mobile General Discussion

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Greetings everyone, 

Today marks the start of the COD Mobile soft launch on Android & iOS in Australia & Canada. 

 


Here is that announcement over on our Activision Blog alongside news of supply drops, cosmetics unlocks, and more. 

However, if you are looking for support with the game check out the COD Mobile FAQ. Here is some of that information below: 

 

Crashing, Freezing, or Launch Issues

Android

1. Restart your device

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

2. Update the app

  1. Open your device's Play Store app.
  2. Tap  at the top of the screen and select My apps & games.
  3. Find the Call of Duty: Mobile app and tap the Update button if available.

3. Update your device

  1. Open the Settings app on your device.
  2. Depending on your device, open System update or Software update.
  3. Check your update status and install any system updates available.

4. Clear the app's cache

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Call of Duty: Mobile.
  4. Tap Storage.
  5. Tap Clear Cache.

iOS

1. Restart your device

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

2. Update the app

  1. Open the App Store app.
  2. Select the Updates tab at the bottom.
  3. If Call of Duty: Mobile appears in the list, tap the Update button.

3. Update your device

  1. Open the Settings app on your device.
  2. Tap General, then tap Software Update.
  3. If an update is available, follow the on-screen steps.

4. Delete and reinstall the app

Please note: Deleting the app will not delete your progress or other game data.

  1. Open the Settings app on your device.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Tap Call of Duty: Mobile.
  4. Tap Delete App.
  5. Open the App Store app.
  6. Find and reinstall Call of Duty: Mobile.
  7. Open Call of Duty: Mobile.
  8. Log in with the same account to reinstate your progress and game data.

Connectivity Issues 

Call of Duty: Mobile requires a network connection to play. If you're having trouble connecting to a game, or you're experiencing lag while playing, be sure to check your network connection. A strong Wi-Fi connection is recommended when playing Call of Duty: Mobile. If you're having trouble on a Wi-Fi connection, try restarting the wireless router if you have access to it.

Restarting your device can also refresh your connection and resolve network connection issues.

Android

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

iOS

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

 

If you have any other issues please reach out through Activision Support channels


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