Fetching online profile issue? (Error code: 16384)

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Call of Duty Ghosts Support Forum

Fetching online profile issue? (Error code: 16384)

For the past half hour or so I've been trying to connect to online, but can't. It tries to fetch my online profile for about a minute, then gives me an error message of:

 The Call of Duty: Ghosts server is not available at this time. Please try again later or visit 
http://www.callofduty.com/ghosts/status for updates. Error Code: 16384

Can anyone help me fix this, please?

Level 1
Likes: 2
Posts: 1
Registered: ‎28-11-2013
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone
Solution
‎30-11-2013 05:11 PM

Yeah I ran through all that support and good stuff, that didn't fix it. I did eventually figure it out and it was a local DNS error apparently when restarted my modem my macbookpro and xbox were trying to claim the same IP, so after another reboot and slowly introducing my devices back to my cheap router all went well. So dumb I feel now.

Level 7
Likes: 60
Posts: 212
Registered: ‎12-02-2013
20 REPLIES

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone

Sometimes can be fixed by turning off console. Leave for a few minutes. Reboot.

What console are you on?

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FalconR6 | Community Forum Moderator


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Registered: ‎30-11-2012

Re: Fetching online profile issue? (Error code: 16384)

in reply to FalconR6

I having the issue, Im on the Xbox 360. I tried to restart my system, cleared cache and made 31gb's of space on my system and still having this problem.

Level 7
Likes: 60
Posts: 212
Registered: ‎12-02-2013

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone

That's no good.

UNinstall game. Delete any files associated with ghosts from hard drive. Make sure there are no pending/half completed downloads in your history. Empty cache now. Turn off console and let it sit for 5-10 mins. At the same time would be a good idea to pull the power out of your modem. Now that the brains of 360 and modem are clear - reinstall game on Hd. Proceed to game and download required update.

TIp - to be safe use an ethernet connection if you can.

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FalconR6 | Community Forum Moderator


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Likes: 2886
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Registered: ‎30-11-2012

Re: Fetching online profile issue? (Error code: 16384)

in reply to FalconR6

When the problem first occurred I power cycled, cleared cache, and cleared other old stuff off. Not ghost info though. I also always run hardwire internet connection.

Level 7
Likes: 60
Posts: 212
Registered: ‎12-02-2013

Re: Fetching online profile issue? (Error code: 16384)

in reply to BamBoozeLLed

16384 is a Microsoft error alert which could mean an update has gone wrong. That is why I suggest getting rid of last update and any remnants of ghosts.

________
FalconR6 | Community Forum Moderator


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Likes: 2886
Posts: 5406
Registered: ‎30-11-2012

Re: Fetching online profile issue? (Error code: 16384)

in reply to FalconR6

AAh good idea I did just download that new update I can't believe I didn't think of that. I'll try it now.

Level 7
Likes: 60
Posts: 212
Registered: ‎12-02-2013

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone

My friend and I have both also been having this issue all day.

Level 1
Likes: 0
Posts: 2
Registered: ‎29-11-2013

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone

Deleting the title update and re-installing it fixed it for me. Thanks.

Level 1
Likes: 0
Posts: 2
Registered: ‎29-11-2013

Re: Fetching online profile issue? (Error code: 16384)

in reply to legion_undone

Okay so I deleted everything in Call Of Duty Ghost off my HD and re-downloaded my profile. I can play for a little then I get booted and it fails to reconnect until I restart my system. Then its the same sorry.

Level 7
Likes: 60
Posts: 212
Registered: ‎12-02-2013

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