It seems it was deleted. Did it violate some sort of forum terms?
I did the fresh start but didn't think I would lose all of my permanent unlocks and would like to know who to contact to get this resolved.
PM Cutpurse. All the info you will need is in the support section of the forums as well. Just go through the threads, they are littered with the same problems.
It was not deleted, it was moved to technical support. It's my understanding if you choose to do a fresh start, it's permanent. Cutpurse can't help you in the case for it was not lost or corrupt data.
Yeah "fresh start" is a bit misleading. I mean - when you bought the game you had everything unlocked right?