Call of Duty Black Ops 4 Support

We need help, i start the call of duty bo4 and don`t loading nothing, some the images in the background and if i press X the error IU 96215 show in the screen, please i need help.

gustavoesb
Likes: 1
Posts: 3
Registered: ‎03-12-2018
1 ACCEPTED SOLUTION

Accepted Solutions
in reply to Last Wish BR
Solution

Hey man, i solved the problem, disable ps4 connection open the game and go to main menu in bo4 , next enable connection in ps4 again and go to menu in bo4 and select multiplayer, next back menu again and click in blackout but click in duo (in menu) not blackout and start a game in blackout play the game and go back to menu, you bo4 is not bugged anymore. Thanks, Good Luck 

gustavoesb
Likes: 1
Posts: 3
Registered: ‎03-12-2018
8 REPLIES 8

I'm with the same erro iu here, my game no open after that att fix it.

 

Last Wish BR
Likes: 0
Posts: 1
Registered: ‎04-12-2018

Yes, after the att don't work nothing

 

gustavoesb
Likes: 1
Posts: 3
Registered: ‎03-12-2018
in reply to Last Wish BR
Solution

Hey man, i solved the problem, disable ps4 connection open the game and go to main menu in bo4 , next enable connection in ps4 again and go to menu in bo4 and select multiplayer, next back menu again and click in blackout but click in duo (in menu) not blackout and start a game in blackout play the game and go back to menu, you bo4 is not bugged anymore. Thanks, Good Luck 

gustavoesb
Likes: 1
Posts: 3
Registered: ‎03-12-2018

this dont work

Milesgore
Likes: 0
Posts: 1
Registered: ‎05-12-2018

HAS ANYONE SOLVED THIS YET???



 

Stensen
Likes: 0
Posts: 1
Registered: ‎05-12-2018

Hey I had this problem as well, the solution is fairly easy. All you have to do is delete your consoles black ops 4 saved game data. 

Here are the steps

 

Xbox One:

  1. On the home screen, select "My Games & Apps".
  2. On the left menu, choose "Games".
  3. Select the game you want to edit and press the menu button on your controller. 
  4. Once you've done this, choose "Manage game".
  5. Choose which profile's saved data you would like to edit.
  6. Select where you would like to delete the saved data from and follow the on-screen prompts. 

PlayStation 4:

  1. In the XrossMedia Bar, go to Settings. 
  2. Choose "Application Saved Data Management".
  3. Select "Saved Data in System Storage."
  4. Choose "Delete".
  5. Select the saved data for the game you would like to delete and follow the on-screen prompts.
jabrilgill
Likes: 0
Posts: 1
Registered: ‎07-12-2018

Tried it and it didn't work

 

xxK0oNa5Sxxx
Likes: 0
Posts: 1
Registered: ‎19-02-2014

Hello, When I start Call of Duty Black Ops 4, after connecting to the online service, the main menu should come up, where you can choose between Multiplayer, Blackout and Zombie. But with me the screen remains empty and it comes the error message "menu error: 96215 or 30052

It's just a specialist to look great and I can do the round cursor movement. I can not push back or anything else. Because of this mistake I can not play for 4 days.
Rohsens
Likes: 0
Posts: 2
Registered: ‎17-12-2012

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