Black Ops II Xbox 360

So I was 5th Prestige level 52 or 53 today. I decided to split screen with a friend on my xbox on "local". When we were done and I headed back to xbox live, my rank was level one, no prestige. I had my calling card still on and my emblem, but my kills and wins along with my rank and barracks were reset. I was wondering if there is a way to get it back and if so, please tell me.

Likes: 5
Posts: 32
Registered: ‎02-02-2013

Same thing has happened to a lot of us.... I have been waiting for 2 days now.. I have seen some waiting up to 3 weeks. I don't think they care.. its a glitch in their system and we get penalized for the crap.. Oh well time to go back to MW3

Likes: 1
Posts: 3
Registered: ‎01-02-2013

Same here called waited 1 hour to hear them tell me they would see what they could do.  Really is this how you handle customer support???

Likes: 1
Posts: 6
Registered: ‎15-12-2012