Showing results for 
Search instead for 
Did you mean: 

Re: Problem with Lost Islands saves...

Activision Support

Re: Problem with Lost Islands saves...

Hey, can you help me also fix the problem with the game?

My activate name is : cool_alexa4u

Problem: The game crash when I try to open the game - it sais connectig, loading - than it crashes.

I have tried to uninstall and reinstall the game and i have not logged to my account, I went trough the tutorial and it worked just fine. When I logged on to my account it crased again

Is any update coming soon - I just want to enter to my account and play again

There are no error messages...

waiting your answer,

thanks,

ALexa

Level 1
Likes: 0
Posts: 3
Registered: ‎24-10-2013
2 REPLIES

Re: Problem with Lost Islands saves...

in reply to Cool_alexa

Hello Cool_alexa,

I am very sorry to hear about your account crashing. I will do my very best to assist you so, in order to further look into this matter, I will need for you provide me with the following information:

- Activate Name

- Real world currency used on account

- Level before/after the reset occurred (This only applies if you have been reset as well)

- Device being used

- Date the issue occurred

- Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013
Highlighted

Re: Problem with Lost Islands saves...

in reply to Cool_alexa

Hi Alexa,

Apologies, we have locked this thread as it is a duplicate discussion regarding the same issue listed below:

http://community.activision.com/thread/200786531#.UnH7OfleZHV

To ensure no information or details regarding your issue are lost, please keep the discussion to your original post listed above.  We apologize for any inconvenience this may have caused.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
Visit us for the latest news, game information, screenshots, downloads and links. GO TO BLOGS