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Re: Problem with Lost Islands saves...

Activision Support

Re: Problem with Lost Islands saves...

Hey, can you help me also fix the problem with the game?

My activate name is : cool_alexa4u

Problem: The game crash when I try to open the game - it sais connectig, loading - than it crashes.

I have tried to uninstall and reinstall the game and i have not logged to my account, I went trough the tutorial and it worked just fine. When I logged on to my account it crased again

Is any update coming soon - I just want to enter to my account and play again

There are no error messages...

waiting your answer,



Likes: 0
Posts: 3

Re: Problem with Lost Islands saves...

in reply to Cool_alexa

Hello Cool_alexa,

I am very sorry to hear about your account crashing. I will do my very best to assist you so, in order to further look into this matter, I will need for you provide me with the following information:

- Activate Name

- Real world currency used on account

- Level before/after the reset occurred (This only applies if you have been reset as well)

- Device being used

- Date the issue occurred

- Game Version



ATVI Support

Community Coordinator
Likes: 1124
Posts: 6954

Re: Problem with Lost Islands saves...

in reply to Cool_alexa

Hi Alexa,

Apologies, we have locked this thread as it is a duplicate discussion regarding the same issue listed below:

To ensure no information or details regarding your issue are lost, please keep the discussion to your original post listed above.  We apologize for any inconvenience this may have caused.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
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