I don't remember the telephone number but if you search the Activision Support site somewhere on it buried deep is the contact number for Support. Once you get to a person they may be able to put you in contact with the person handling your case.
You'll need to follow up with Customer Support to get an update on the status of your case.
Please continue to contact them through channel that you chose to do so. Here is a list of the most common channels.
Contacting Customer Support
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Can a moderator fix my issue?
No. We cannot not provide or answer for Customer Support. Please forward all questions to them.
ClaireJeepChick | Forum Moderator