How long did it take to for this miracle worker to resolve your problem? I'm still waiting for mine to get fixed (fingers crossed he will fix everything of mine) and does he just fix it or does he message you first?
He responded to my pm and fixed my problem less than 2 days after I pm'ed him. He lets you know once it is fixed, but first you should have messaged him with your console type, gamertag, and brief problem desc. By the way, everything is fixed, even embkems and camos.
If Treyarch had hired a usability expert they would have gotten some advice not to put the option you DON'T want the user picking as the first option in the list.
I am surprised there aren't more of these threads floating around. It's very confusing.