you don't get reset for no reason. you only get reset if you do something that violates the TOS like excess use of foul language, hacking, having an offensive emblem, playing in a modded lobby or boosting. odds are you were reset for one of those reasons.
ive also lost all my presiges ,guns,etc after downloading the maps had a few prolems with mine over the past couple of weeks . tried filling the form out but keeps saying link console which i have any ideas on what to do plz ?