I have tried to get this issue resolved via Twitter and Activision tech support it's been two days and haven't gotten a response...
I have prestiged twice now, both times I selected the extra custom class as my prestige award, and both times I was given NOTHING. I also have not received either of the prestige unlock tokens. My combat record shows prestige 2 and my current level so this is not an accidental stat reset situation. I have been searching for an answer to this all day, but it seems like I am the only person who is suffering from this.
I was in a lobby w/ friends the first time I prestiged and a game started right after I chose my award, afterwards I noticed that I didn't have the extra custom class or a prestige token in the CaC menu, instead the prestige award tab was locked and I was SOL. I wasn't happy but I let it go (It's a new game, there are a lot of bugs to be worked out, etc) For my 2nd prestige I made sure to back out of the lobby, so there was no chance I would be thrown into a game and it would glitch again. I still didn't get the prestige award or unlock.
I have a ticket open w/ tech support that is still showing as "new" 2 days after it was submitted, along with a bunch of tweets that have been passed over by Treyarch and David Vonderhaar, they both seem too busy fielding tweets about the end of double XP, and the loss of the Nuketown 24/7 lobby.
I have restarted my Xbox, cleared the HDD cache, and even deleted and reinstalled the update/patch.
Is there anyone who had this happen and fixed it (or not) or even has some kind of an explanation for why this would happen?
yep same problem, i just reached prestige 1, it came up with the notice, i pressed enter prestige straight away then i went to prestige mode in barracks and the prestige award option was locked. All i have from before are my weapon stats and unlocks but no permanent weapon unlocks were available either, and the option hold RB for permanant unlock just wasn't there.
i am going to go for prestige 2 and hope that they fix the problem before then. however it seems we are th only ones to have this problem so far
Having same problem except I never got to choose an award or permanently unlock. I figured I did something wrong so I watched videos on how to do it and when they click "Enter Prestige" they have the Awards emblem unlocked. I then prestiged to level 2 and again it remained locked. I again didn't get the permanent unlock either. My account shows prestige level 2 but I have been able to permanently unlock nothing and haven't been able to use any prestige awards. So basically, prestiging has no benefit for me at this point. (Except the prestige tag next to my gamertag).
I am currently prestige 9 I have only received 4 of the extra custom classes and 4 permanent unlock tokens. Tech support did get back to me around 3 weeks after this was posted. But they just told me to try clearing my cache and reinstalling updates, which I had already done. So no fix for me, I hoping to get lucky with my next prestige and max out my class slots but because Im so close to prestige master the perm unlocks are kind of a non issue