2 Replies Latest reply: Oct 30, 2013 11:46 PM by OGHuxtable Branched from an earlier discussion. RSS

Re: Problem with Lost Islands saves...


Hey, can you help me also fix the problem with the game?


My activate name is : cool_alexa4u

Problem: The game crash when I try to open the game - it sais connectig, loading - than it crashes.

I have tried to uninstall and reinstall the game and i have not logged to my account, I went trough the tutorial and it worked just fine. When I logged on to my account it crased again

Is any update coming soon - I just want to enter to my account and play again


There are no error messages...


waiting your answer,




  • Re: Problem with Lost Islands saves...

    Hello Cool_alexa,


    I am very sorry to hear about your account crashing. I will do my very best to assist you so, in order to further look into this matter, I will need for you provide me with the following information:

    - Activate Name

    - Real world currency used on account

    - Level before/after the reset occurred (This only applies if you have been reset as well)

    - Device being used

    - Date the issue occurred

    - Game Version




    ATVI Support

  • Re: Problem with Lost Islands saves...

    Hi Alexa,


    Apologies, we have locked this thread as it is a duplicate discussion regarding the same issue listed below:




    To ensure no information or details regarding your issue are lost, please keep the discussion to your original post listed above.  We apologize for any inconvenience this may have caused.


    Regards ^AH