2 Replies Latest reply: Oct 30, 2013 11:46 PM by OGHuxtable Branched from an earlier discussion. RSS

Re: Problem with Lost Islands saves...

Cool_alexa

Hey, can you help me also fix the problem with the game?

 

My activate name is : cool_alexa4u

Problem: The game crash when I try to open the game - it sais connectig, loading - than it crashes.

I have tried to uninstall and reinstall the game and i have not logged to my account, I went trough the tutorial and it worked just fine. When I logged on to my account it crased again

Is any update coming soon - I just want to enter to my account and play again

 

There are no error messages...

 

waiting your answer,

thanks,

 

ALexa

  • Re: Problem with Lost Islands saves...
    EmiliozGunz

    Hello Cool_alexa,

     

    I am very sorry to hear about your account crashing. I will do my very best to assist you so, in order to further look into this matter, I will need for you provide me with the following information:

    - Activate Name

    - Real world currency used on account

    - Level before/after the reset occurred (This only applies if you have been reset as well)

    - Device being used

    - Date the issue occurred

    - Game Version

     

    Thanks,

    ^JG

    ATVI Support

  • Re: Problem with Lost Islands saves...
    OGHuxtable

    Hi Alexa,

     

    Apologies, we have locked this thread as it is a duplicate discussion regarding the same issue listed below:

     

    http://community.activision.com/thread/200786531#.UnH7OfleZHV

     

    To ensure no information or details regarding your issue are lost, please keep the discussion to your original post listed above.  We apologize for any inconvenience this may have caused.

     

    Regards ^AH