3 Replies Latest reply: Oct 30, 2013 11:14 PM by OGHuxtable Branched to a new discussion. RSS

Skylanders Lost Islands not loading my data.

DeeAnneK

The recent update rolled my Skylanders Lost Islands back to Kingdom level 1 and I have lost all data.

 

I tried to login to my activate account and the screen I now receive says:

 

  "Retry download   Kaos is at it again and has caused a problem with your download.  Please check your connection and insure you have enough storage space on your device."

 

My user name is

 

I have tried downloading my activate saved data both on 3g and on wifi.

 

I have reinstalled several times with the same result each time.

 

I had 77 Skylanders, about 380 wish stones, about 150 gems and over 5,000,000 in coins, I was on level 37.

 

I am using  ios 7.0.2

 

I have 3.0gb available storage on my device.

 

I have spent money on this game and would appreciate it if you can correct the problem.

 

Thank you,

Denise Kimbrell

 

Message was edited by: OGHuxtable  For privacy purposes, we have removed your email address from this post.

  • Re: Skylanders Lost Islands not loading my data.
    EmiliozGunz

    Hello Denise,

     

    My apologies for the delay in getting back to you. And I am sorry to hear that you are having issues with your account. In order to further look into this for you, I will need the following information from you:

    - Activate Name

    - Real world currency used on account

    - Level before/after the reset occurred

    - Device being used

    - Date the issue occurred

    - Game Version

     

    Thanks,

    ^JG

    ATVI Support

    • Re: Skylanders Lost Islands not loading my data.
      DeeAnneK

      - Activate Name:

      - Real world currency used on account: approximately $80 spread out over many months

      - Level before/after the reset occurred : before 37 / after 1

      - Device being used iphone 4s IOS 7.0.3

      - Date the issue occurred: Oct 15, 2013

      - Game Version: 1.7.0

       

      Additional notes are in the original post above.

       

      Message was edited by: OGHuxtable For privacy purposes, we have removed your email address from this post.