If you have not contacted Activision Customer Support.
Please review this Knowledge Base article. In it you will find explanations and a link to a form fill out.
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If you have contacted Activision Customer Support.
Please continue to contact them through channel that you chose to do so. Here is a list of the most common channels.
Contacting Customer Support
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Can a moderator fix my issue?
No. We cannot not provide or answer for Customer Support. Please forward all questions to them.
ClaireJeepChick | Forum Moderator