4 Replies Latest reply: Feb 12, 2013 11:18 PM by xLAGSTARx RSS

please help my acc  got reset lost  5 gold camos please Help/fix ?

i was playing at multiplayer and got an error and started playing local and them i go back to multiplayer and got reset my  gold camos  prem unlocks also  and when i go to see my higscores there all messed up plase help .

  • Re: please help my acc  got reset lost  5 gold camos please Help/fix ?
    If your rank and stats have become corrupted, the Call of Duty servers will restore them using a previously stored backup. This means that your rank and stats may not be exactly where they were before the reset occurred.

    Why ranks and stats get reset

    The known reasons for why this could happen include:
    • Local issue – One guaranteed way to get the rank and stats corruption is through the following method:
      1. Receive a message stating “Cannot Connect to Game Servers”
      2. Go into Local
      3. Once the game reconnects to the servers, it causes the corruption. If this has happened, you can request to have your rank and stats restored by filling out the upcoming form.
    • Data corruption – There are a variety of reasons for data corruption. If you feel your rank and stats were reset as a result of data corruption, you can request to have your rank and stats restored by filling out the upcoming form.
    • Bans – If you have violated the Call of Duty: Black Ops II Security & Enforcement Policy, you may be subject to a temporary or permanent ban from the game, which can include having your rank and stats reset. When this happens, your game data will not be restored.
    Getting your rank and stats restored

    Use this form to submit a rank and stats request:

    Rank and Stat Reset Request Form

    After submitting the form, we will investigate your request and provide a result via email. This is the quickest way to have your rank and stats restored.

    We strive to process each request within one business day. However, additional investigation may be needed which can extend the normal processing time.

    Source:
    https://support.activision.com/articles/en_US/FAQ/Rank-Has-Been-Reset-or-Rolled- Back

     

    - TopFighter