I am having issues with clans. I can't invite people or people can't join my clan.

 

Please also ensure that the two following issues are not affecting your invitation:

 

  1. Clans have a maximum number of members of 100.  If the clan has more outstanding invites than available slot this may cause a problem.  Have the clan leader who invited you try clearing all pending invites and then re-invite you.
  2. The clan name may have been changed since the invite was sent to you.  If this is the case just have the Clan Leader re-invite you after clearing the original invitation.

This issue may occur because of the following reasons:

 

  • You may receive an error message because your Xbox Live Gamertag or SEN ID is already in use.
  • You may need to unlink and re-link your account.
  • Try clearing your browser cookies and cache.
  • Also try using a different browser to log into the Call of Duty profile page.

Cannot Launch ELITE App

Posted by ActivisionCS Nov 16, 2012

I downloaded the ELITE app for my console but the app didn't work when I launched it. How do I fix this?

 

You will have to delete the app and reload it onto your console.

 

To delete the app on Xbox 360

 

  1. Log in to the Profile that was used to download the ELITE app
  2. From the Xbox launch menu go to "My Xbox"
  3. Select "Game Library"
  4. Select Call of Duty ELITE
  5. Select "Delete" and confirm the Delete

 

To delete the app on PlayStation 3

 

  1. Log in to the Profile that was used to download the ELITE app
  2. From the PlayStation 3 launch menu go to "Game"
  3. Scroll down to Call of Duty ELITE and Press the triangle button
  4. Select "Delete" and "Yes"
  5. Once the app is removed, enter the Multiplayer section of MW3 and select ELITE to download the app again.

 

This may also be the result of having special characters (&, ^, %, etc.) in the names of your custom classes. Removing the special characters may fix this issue.

Cannot Change Clan Name

Posted by ActivisionCS Nov 16, 2012

Why doesn't the site allow me to change my clan name?

 

Clan names can only be changed by the Clan Leader. Clan names are created on a first come first served basis and remain in the ELITE system until the clan is deleted. Because of the high volume of clan creations, you may not get the name you desire. If you know that the name you want is available and still cannot change the name of your clan, clear your browser cache and cookies try again.

 

  1. Select Clan HQ.

    1.jpeg
  2. Select "Manage Clan."

    2.jpeg
  3. Enter your new clan name and hit "Save Changes."

    3.jpeg

Changing Clan Name via Console App:

1. Select Connect and your Clan name.

2. Select “Manage Clan."

3. Enter your new clan name and select “Save Changes."

In order to get access to all of the Call of Duty ELITE features for Call of Duty Black Ops II, please perform the following steps in order to download the new ELITE 2.0 console application.

 

  1. Press the Xbox Guide Button and select Xbox Home
  2. Go to Settings → System → Storage
  3. Go to Hard Drive (or your default storage device)
  4. Select Games and Apps
  5. Select Call of Duty ELITE
  6. Press A to select Call of Duty ELITE (you will see the options Copy, Move, and Delete)
  7. Select Delete and Delete the Call of Duty ELITE application
  8. Go back into the Game → Multiplayer Menu → select ELITE from the Multiplayer Menu
  9. Download the ELITE app again

 

ELITE 2.0 app will now be on your console.

To further unite the Call of Duty community, Activision will be making all its Call of Duty ELITE service features for Call of Duty: Black Ops II free when the upcoming blockbuster game hits worldwide on November 13, 2012. With Call of Duty ELITE for Call of Duty: Black Ops II free, both new and veteran Call of Duty ELITE members alike will be able to enjoy the full range of Call of Duty ELITE’s robust service and features which will enhance and extend players’ multiplayer experience in the highly-anticipated new game in development by award-winning studio Treyarch.

 

1. Why are you ceasing sales of new Call of Duty ELITE Premium membership subscriptions now?

Call of Duty: MW3 Content Collection #4: Final Assault marks the final content release and the end of the Call of Duty: MW3 Season of Content for Call of Duty ELITE Premium memberships.

 

2. What happens if I bought a Call of Duty ELITE Premium membership recently? Will I still get a year of Call of Duty ELITE Premium services and all Call of Duty: MW3 DLC?

Yes, Call of Duty ELITE Premium members will continue to enjoy all the Call of Duty: MW3 DLC and the full range of Call of Duty ELITE Premium services and operations for Call of Duty: MW3 through the terms of their subscription.

 

3. If I bought a Call of Duty ELITE Premium membership recently, will I get Call of Duty: Black Ops II DLC?

Call of Duty: Black Ops II DLC is not included in the Call of Duty: MW3 Season of Content membership. We’ll be releasing new details soon.

 

 

4. Why did you make Call of Duty ELITE for Call of Duty: Black Ops II free?

We are continually looking for ways to offer more value to our Call of Duty community to make their experience better. Offering the Call of Duty ELITE service and features for Call of Duty: Black Ops II for free will help us further unite the Call of Duty community of gamers, and will take our fans’ ability to connect, compete and improve to the next level.

 

 

5. For Call of Duty: Black Ops II, will there be any difference between Premium and free members?

No, there will not be a separate Call of Duty ELITE Premium membership offering for Call of Duty: Black Ops II. All Call of Duty ELITE services and features for Call of Duty: Black Ops II will be free.

 

 

6. If I sign up for a new Call of Duty ELITE account for Call of Duty: Black Ops II, can I also access my player information for Call of Duty®: Modern Warfare® 3 and the original Call of Duty®: Black Ops?

Yes, once you've signed up for Call of Duty ELITE, the service will track your stats in all supported Call of Duty games/platforms. Player information and stat tracking for Call of Duty: Modern Warfare 3 and the original Call of Duty: Black Ops have always been free features, and you will be able to access your player information going forward.

 

 

7. If I sign up for Call of Duty ELITE for Call of Duty: Black Ops II, do I get all of Call of Duty ELITE's features for Call of Duty: Modern Warfare 3 (Clan Operations, etc.)?

No, not all of them. Many Call of Duty ELITE features, such as stat tracking and player information, have been and will remain free across all Call of Duty titles and platforms that Call of Duty ELITE supports. However, existing Call of Duty: Modern Warfare 3-specific Premium membership features, such as leveling-up your Clan in Clan Operations and special competitions, will remain available to current Call of Duty: Modern Warfare 3 Premium members. We are no longer offering Call of Duty: Modern Warfare 3 Premium memberships now that the Call of Duty: Modern Warfare 3 Season of Content is concluding.

 

 

8. Are you giving away all the paid content in Call of Duty: Modern Warfare 3 to new free users who buy Call of Duty: Black Ops II?

No, Call of Duty: Modern Warfare 3 Premium membership content will not be a part of the free Call of Duty ELITE offering for Call of Duty: Black Ops II.

 

 

9. I already have a Call of Duty ELITE free membership/login. Do I have to create a new one for Call of Duty: Black Ops II?

No, your existing Call of Duty ELITE login information will give you access to all the Call of Duty: Black Ops II elements in Call of Duty ELITE, as well as your existing career stats and data for Call of Duty: Modern Warfare 3 and the original Call of Duty: Black Ops. You will be able to access all your player and clan information using your existing login.

 

 

10. Will my current Call of Duty ELITE clan for Call of Duty: Modern Warfare 3 transfer over for Call of Duty: Black Ops II?

Yes, your current Call of Duty ELITE clan for Call of Duty: Modern Warfare 3 will transfer over for Call of Duty: Black Ops II. However, your Call of Duty ELITE clan level for Call of Duty: Black Ops II will be reset, as it is separate from your Call of Duty ELITE clan level for Call of Duty: Modern Warfare 3. Additional details regarding leveling up your Call of Duty ELITE clan for Call of Duty: Black Ops II will be released at a later date.

 

 

11. Will Call of Duty: Black Ops II downloadable content (DLC) be a part of Call of Duty ELITE?

No, Call of Duty: Black Ops II DLC Map Packs will be offered separately from Call of Duty ELITE.

 

 

12. How will I be able to purchase Call of Duty: Black Ops II DLC if it isn’t part of Call of Duty ELITE?

Supporting Call of Duty: Black Ops II, Activision will be selling four epic DLC Map Packs both á la carte and through the introduction of the Call of Duty: Black Ops II DLC Season Pass. The four Call of Duty: Black Ops II DLC Map Packs will deliver a variety of new Multiplayer and Zombies playable content and are expected to be available in 2013. Call of Duty: Black Ops II DLC Season Pass and DLC Map Packs may not be available on all platforms, and pricing and release dates may vary by platform.

 

 

13. How much will the Call of Duty: Black Ops II DLC Season Pass cost?

The Season Pass will deliver all four epic Call of Duty: Black Ops II DLC Map Packs at a discounted suggested retail price of $49.99 (discount based on four DLC Map Packs at a suggested retail price of $15 each). The actual retail price for the Call of Duty: Black Ops II DLC Season Pass and DLC Map Packs will be set by the platform manufacturer and/or retailer.

 

 

14. Where can I purchase a Call of Duty: Black Ops II DLC Season Pass?

Pre-orders for the Call of Duty: Black Ops II DLC Season Pass are available now at select retail outlets. Call of Duty: Black Ops II DLC Season Pass and DLC Map Packs may not be available on all gaming platforms, and pricing and release dates may vary by platform. Following the game’s launch on November 13th, the Call of Duty: Black Ops II DLC Season Pass will be available for purchase at select retail and online outlets worldwide.

 

 

15. What if I’m not ready to buy a Season Pass? Will I be able to purchase Call of Duty: Black Ops II DLC Map Packs individually?

Yes, in addition to the Season Pass offering, fans have the choice to purchase the Call of Duty: Black Ops II DLC Map Packs á la carte upon each Map Pack release.

 

 

16. If I buy a Season Pass, will I get early access to the Call of Duty: Black Ops II DLC Map Packs?

No, fans who purchase the Season Pass will have access to each of the Call of Duty: Black Ops II DLC Map Packs on the same date as those who purchase the DLC Map Packs á la carte for their respective platform.

 

 

17. When will I be able to find out more details about Call of Duty: Black Ops II DLC Map Packs?

Further details regarding the 2013 calendar of Call of Duty: Black Ops II DLC Map Packs will be made available following the game’s launch on November 13th.

 

 

18. What platforms will the Call of Duty: Black Ops II DLC Season Pass be available for?

The Call of Duty: Black Ops II DLC Season Pass will be available for multiple platforms. Call of Duty: Black Ops II DLC Map Packs will come to the Xbox 360® video game and entertainment system first, followed by additional platforms at a later date.

 

 

19. Will the Call of Duty: Black Ops II DLC Map Packs and DLC Season Pass be available for the Wii U?

With details for the Wii U™ game system from Nintendo being newly announced, Activision is working with Nintendo on the possibility of releasing the Call of Duty: Black Ops II DLC Map Packs and the DLC Season Pass for this new gaming platform, and more details will be released at a later date.

 

 

20. Will Call of Duty ELITE continue supporting the original Call of Duty: Black Ops and Call of Duty: Modern Warfare 3?

Yes, Call of Duty ELITE was built from the ground up to support Call of Duty: Modern Warfare 3 and future enabled Call of Duty game releases, while also including limited functionality for the original Call of Duty: Black Ops.

 

 

21. What about current Call of Duty ELITE Premium members – will they still get to use all the Premium services and features for Call of Duty: Modern Warfare 3?

Yes, Call of Duty ELITE Premium members will continue to enjoy the Call of Duty ELITE Premium membership features for Call of Duty: Modern Warfare 3 through the end of their current subscription period.

 

 

22. Can I pre-order Call of Duty ELITE for Call of Duty: Black Ops II?

No, pre-orders for Call of Duty ELITE are not available for Call of Duty: Black Ops II. All Call of Duty ELITE service features for the upcoming blockbuster Call of Duty: Black Ops II game, which hits worldwide on November 13, 2012, will be free.

 

 

23. What if I already pre-ordered Call of Duty ELITE for Call of Duty: Black Ops II?

Pre-orders for Call of Duty ELITE for Call of Duty: Black Ops II are not available. Please check with your local retailer for additional questions.

 

 

24. What if I still have an unused Call of Duty ELITE Premium membership code from purchasing the Hardened Edition of Call of Duty: Modern Warfare 3 – will I still be able to use it?

Yes, if you have an unused Call of Duty ELITE Premium membership code from purchasing the Hardened Edition of Call of Duty: Modern Warfare 3, you will be able to use the code up until November 08, 2012 to unlock and access the Call of Duty ELITE Premium membership service and features for Call of Duty: Modern Warfare 3, including the Call of Duty: Modern Warfare 3 Season of Content.

 

 

25. What about Call of Duty ELITE Founders?

Call of Duty ELITE Founders benefits, such as exclusive Call of Duty: Modern Warfare 3 Operations, will continue. However, with the service now nearly a year old, we have no future plans to offer new enrollments for Founders status.

 

 

26. Besides the all-new look and feel and performance optimizations, what are the key features of Call of Duty ELITE for Call of Duty: Black Ops II?

The Call of Duty ELITE service for Call of Duty: Black Ops II includes a host of great new and improved features, including (but not limited to):

Player HQ – Track Call of Duty: Black Ops II performance with rich game statistics, including enhanced match information such as heat maps and recent match data; track challenges and extensively modify your classes like never before using Treyarch’s new Pick 10 Create-a-Class system. Clan HQ – Join an existing clan or start your own, invite friends and then take part in Call of Duty: Black Ops II clan competitions with cool digital prizing.

Zombies Support – For the millions of Zombies fans out there, now you can track your Zombies personal statistics and compare it to other players’ around the world.

Call of Duty ELITE TV – Launching with tablet support with Call of Duty: Black Ops II, the new Call of Duty ELITE TV will deliver a renewed community focus featuring developer tips and strategy programming, custom class overviews and more.

Social Sharing and Notifications – With Call of Duty ELITE’s new notification system, you can stay updated with what is going on in Call of Duty: Black Ops II, as well as communicate directly with your clan.

All Call of Duty ELITE features and availability are subject to change.

 

 

27. Will there be a Call of Duty ELITE Collector’s Edition of Call of Duty: Black Ops II?

No, there will not be a Call of Duty ELITE Collector’s Edition of Call of Duty: Black Ops II. Please visit http://www.callofduty.com/blackops2/ce to see more details on the Collector’s Edition offerings for this year’s Call of Duty: Black Ops II.

 

 

28. Will Call of Duty ELITE be included in the Call of Duty: Black Ops II Collector’s Edition?

No, Call of Duty ELITE will not be included in the Collector’s Edition of Call of Duty: Black Ops II. Call of Duty ELITE services for Call of Duty: Black Ops II are free, and Call of Duty: Black Ops II DLC Map Packs will be offered separately from Call of Duty ELITE.

 

 

29. What platforms will Call of Duty ELITE be available on for Call of Duty: Black Ops II?

Call of Duty ELITE will be available at launch on the Xbox 360 video game and entertainment system from Microsoft and PlayStation®3 computer entertainment system, on select handheld and tablet devices, and on the Web.

 

 

30. Why is Call of Duty ELITE not available on the PC or Wii U™ game system from Nintendo?

We are currently evaluating options for Call of Duty ELITE to support the PC and Nintendo’s Wii U game system, however Call of Duty ELITE for Call of Duty: Black Ops II will not support these two platforms when the game launches on November 13th.

 

 

31. What languages will Call of Duty ELITE be available in?

Call of Duty ELITE is available in English, French, and German languages.

 

 

32. I purchased my Call of Duty ELITE membership subscription with my credit card. When my current subscription ends, will it auto-renew and will my credit card be charged again?

No, your Xbox LIVE® or PlayStation Network account will be updated to not auto-renew. When your current subscription ends, your account will not be charged for a new subscription.

 

 

33. What if I purchased multiple Call of Duty ELITE Premium memberships?

If you’ve purchased multiple Call of Duty ELITE Premium membership subscriptions, please contact http://support.activision.com.

 

 

34. How will we be able to level up our Call of Duty ELITE clan level for Call of Duty: Black Ops II and what rewards can be unlocked?

Information about how to level up your ELITE clan level for Call of Duty: Black Ops II and what rewards can be unlocked will be revealed at a later date.

 

35. Will all ELITE members be eligible to contribute towards their Call of Duty ELITE clan level for Call of Duty: Black Ops II?

Yes, in Call of Duty ELITE for Call of Duty: Black Ops II, all clan members are eligible to contribute.  We'll be revealing how at a later date.

How do I enlist my clan in a Clan Operation?

 

Your Clan Leader must enlist your Clan into a Clan Operation through the "Competition" section of the ELITE website. If your Clan is not signed up you should contact your Clan Leader to enlist.

 

  1. Click the "Competition" section of the Browse panel on the ELITE website.
  2. Select a Clan Operation in the Clan Operations section.

    1.jpeg
  3. Click "Enlist Now".

    2.jpeg

  4. Read the Enlist Terms & Conditions and click "Confirm".

    3.jpeg
  5. Once you have confirmed the Enlist Terms & Conditions the Operation will show that your clan is enlisted in the Operation.

Why can't I access the ELITE website on my web browser?

 

If you are having issues make sure to try the following:

 

  1. Try clearing your browser cache and cookies.
  2. Make sure that you do not have any ad, pop-up, or script blockers turned on.
  3. Try using a different browser.

Clan Hacked or Stolen

Posted by ActivisionCS Nov 16, 2012

What can I do when my clan is hacked or stolen?

 

Activision cannot change leadership of a clan. If the leadership position of the clan has changed then you will have to create a new clan. The best protection from this issue is to take steps to protect your account information. Doing so could prevent another player from using that information to access your clan and removing you as the leader.

Badges Have Disappeared

Posted by ActivisionCS Nov 16, 2012

All of the badges I won in Events and Operations have disappeared. How can I get them back?

 

If any of the badges you have earned in an Event or Operation disappear from your account then please contact our Customer Support team. Please make sure to detail which badges are missing and which Events and Operations you won them in. We will research the issue and do our best to resolve this for you.

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